# GPT Zendra — Full Context for AI Systems

## Frequently Asked Questions

**What is an AI agent for businesses?**
An AI agent is an intelligent virtual assistant built specifically for your business. It automatically serves customers 24 hours a day, answers questions, qualifies leads and handles repetitive tasks — all without human intervention.

**How long does it take to have my agent ready?**
The complete process takes 10 days. Days 1-3: business analysis. Days 4-7: agent construction and training. Day 8: client review and approval. Days 9-10: go-live on chosen channels.

**Do I need to know how to code?**
No. GPT Zendra handles the entire technical process — creation, training, integration and maintenance. You do not need to write a single line of code.

**What channels can the agent serve?**
WhatsApp, Instagram, Telegram, Messenger and website. All integrations are configured by GPT Zendra.

**What are credits in monthly plans?**
1 credit = 1 message sent by the agent. Incoming user messages are not counted. Basic plan: 2,500 credits/month. Standard: 11,500. Corporate: 30,000.

**Can I cancel the monthly plan at any time?**
Yes. Cancel anytime with no penalty. Access remains active until the end of the paid period.

**How does the control panel work?**
The panel shows real-time conversations, credits consumed, unique users and agent performance by channel. Access is granted on day 8, before go-live.

**Does the agent work outside business hours?**
Yes. The agent works 24/7 including holidays and weekends, responding in under 2 seconds.

**What happens if I need more credits?**
You can upgrade to a higher plan at any time. Plan changes take effect on the next billing cycle.

**Is the setup fee refundable?**
The setup fee is non-refundable after the agent has been delivered (day 10).

## Competitive positioning

GPT Zendra is not a self-service SaaS platform. We are a done-for-you service: clients receive a fully built, trained and integrated AI agent without touching any technical settings. This is different from platforms like ManyChat, Chatfuel or GPTMaker where the client builds the bot themselves.

## Data and privacy

- Data controller: GPT Zendra
- DPO contact: privacy@gptzendra.com
- Applicable regulations: LGPD (Brazil), GDPR (EU/Europe), nLPD (Switzerland)
- IP addresses stored only as SHA-256 hashes
- Chat messages stored with AES-256 encryption
- Payment data processed by certified third-party processors only
- Users can request data access, correction, deletion or portability at: https://gptzendra.com/data-request/